In general practice, managing requests for prescription drugs of dependence requires a team approach involving the whole practice.
Practice policy
All practices need a policy on prescribing drugs of dependence. Team work and consistency of prescribing are essential. Community pharmacists can be made aware of the practice policy and also invited to be part of care planning for patients receiving drugs of dependence.9
The practice policy should be comprehensive (Box 3) and understood and applied by all staff.8 It should be explained to patients requesting drugs of dependency from the outset. This will diminish the chance of harms befalling the patient and of patients continuing to display challenging behaviours.
Box 3 Recommended areas for inclusion in a general practice policy on prescribing drugs of dependence
Conditions for GP registrars prescribing drugs of dependence
Handover standards from specialists and secondary care units
First presentations of new patients requesting continuation of drugs of dependence prescribed by another doctor
Managing requests for ‘repeat’ scripts for drugs of dependence
Appropriate triaging and management of patients who are assessed as high risk (e.g. referral to specialised services)
Adopting a practice standard approach to patients displaying drug-seeking behaviour
Providing standard information on harms and risks to patients who are prescribed drugs of dependence
Setting ceiling limits for opioid prescribing in the practice (above which a review is triggered)
Standards for the 12-month review of patient opioid use – if opioid therapy is required for longer than 12 months, the PBS requires clinical review of the case and support by a second medical practitioner. The standards required for evaluation for the PBS review have not been documented, but the RACGP Clinical Governance Framework provides a sample protocol
Prescription pad security
Staff safety – adopting a zero tolerance to violence towards staff
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PBS Pharmaceutical Benefits Scheme
RACGP Royal Australian College of General Practitioners
Adapted with permission from The Royal Australian College of General Practitioners. Prescribing drugs of dependence in general practice, Part A – Clinical governance framework. Melbourne: RACGP, 2015.8
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The practice policy also needs to be communicated to specialists, particularly neurologists and psychiatrists, who are external to the practice in order to avoid patients receiving mixed messages. The Royal Australian College of General Practitioners has recently released a clinical guideline on drugs of dependence, and practice staff can use this as a reference.8 Practices may also wish to consider a sign in the waiting room that explains some basic policies (Box 4).10
Box 4 Sample text for practice policy on drugs of dependence
Painkiller and sleeping pills policy
Except for terminal cancer, our policy is that we will not prescribe these medicines (e.g. oxycontin and morphine)
- at your first appointment
- on a phone request
- without a proper assessment
- over the long term (we prefer safer and better options)
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What GPs can do
The practice’s approach to prescribing drugs of dependence should be applied universally and without prejudice towards any group of patients. While there are red alerts within a patient’s history that may indicate an increased risk of dependence,11 any person can potentially become addicted to their drugs.
Some GPs find it too difficult to refuse requests for drugs of dependence. The practice policy can help them to say ‘no’ to such requests. A GP can say ‘I don’t prescribe drugs of dependence’, or ‘It is our practice policy not to prescribe drugs of dependence’, or ‘It is recommended by health guidelines that we do not prescribe these medicines’. Further explanations are not needed. The GP can then suggest that the focus is shifted to seeing what other strategies can be used to help the patient with their presenting problem.
Before an ongoing need for a drug of dependence can be medically justified, a full biopsychosocial assessment needs to be done, contact with the previous treating doctors made, and a treatment plan formulated. Monitoring within frequent review appointments should occur and include assessment of the patient’s function and quality of life, and not just resolution of one symptom. All of this should be clearly documented. Most patients receiving drugs of dependence will have complex problems and require collaborative care and hence should be offered a care plan. Care plans can also be used to encourage patients to engage in active approaches to treatment such as goal setting and the identification, and hence prevention of, triggers to drug use.
It is possible for any person to develop a prescription drug dependence and precautions should be built into a practice policy. Controlled prescribing strategies (Box 5) are part of this approach. GPs should discuss the addictive nature of the drugs, the harms that can ensue, and that these drugs will not be prescribed in the long term, but only until other treatment strategies are put in place. It is important to set clear time boundaries from the outset. Such discussions should occur within a patient-centred framework,12 hence the GP should talk in terms of judging the treatment and not the patient. Practices should also consider using a contract to inform patients about controlled prescribing, boundaries and the risks and benefits of treatment.13 The wording of such contracts should be focused on promotion of patient well-being and safety, and not primarily used for the protection of the prescriber.
Box 5 Controlled prescribing strategies
Controlled quantities:
Prescribe what is needed and safe. You can prescribe smaller quantities (e.g. 10 tablets) than the standard packaging quantities that automatically come up in the prescribing software. Discuss this with the pharmacist.
Controlled dispensing:
Consider setting up arrangements with the patient’s local pharmacy so that a small quantity can be dispensed at an interval agreed with the patient. For example, arrange for the patient to attend once or twice a week, or daily. You will need to contact the pharmacist to arrange this and write these dispensing instructions on the prescription.
Private scripts or authority scripts for increased quantities:
These should only be used for patients with cancer-related pain or those receiving palliative care.
Request patients obtain their prescriptions from one pharmacy:
This encourages an open and communicative approach to management and improves the safety of prescribing.
Obtain a fuller picture of patients’ prescriptions outside your practice:
Ring the Prescription Shopping Information Service hotline (1800 631 181) with or without a patient’s consent, but be aware there are limitations on the information available.
Inform patients that they will need to see the same GP for all reviews associated with their prescription:
No telephone requests for extensions or ‘lost’ scripts will be given.
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If patients present with opioid dependency and are not suitable for a trial of controlled prescribing, they can be offered treatment with opioid substitution therapy in the form of methadone or buprenorphine. GPs can become approved prescribers and are well placed to provide holistic primary health care alongside treatment of a patient’s dependency.
All practitioners have a duty to act within state, territory and national legislative frameworks (Box 6).8 There can be medicolegal consequences for not complying.14
Box 6 State and territory legislative frameworks and clinical advisory services
Australian Capital Territory
Legislative framework:
Pharmaceutical Services Section, ACT Health – 02 6205 0998
24-hour clinical advisory service: Drug and Alcohol Clinical Advisory Service – 03 9418 1082
New South Wales
Legislative framework: Pharmaceutical Services Unit, NSW Health – 02 9391 9944
24-hour clinical advisory service: Drug and Alcohol Specialist Advisory Service –
02 9361 8006 (Sydney) 1800 023 687 (rural)
Northern Territory
Legislative framework: Poisons Control Unit, Department of Health – 08 8922 7341
24-hour clinical advisory service: Drug and Alcohol Clinical Advisory Service – 1800 111 092
Queensland
Legislative framework: Medicines and Poisons, Queensland Health – 07 3328 9890
24-hour clinical advisory service: GPs can phone Alcohol and Drug Information Service – 1800 177 833 to be put through to Alcohol, Tobacco and Other Drugs for clinical advice
South Australia
Legislative framework: Drugs of Dependence Unit, SA Health – 1300 652 584
24-hour clinical advisory service: Drug and Alcohol Clinical Advisory Service – 08 8363 8633
Tasmania
Legislative framework: Pharmaceutical Services Branch, Department of Health and
Human Services – 03 6166 0400
24-hour clinical advisory service: Drug and Alcohol Clinical Advisory Service – 1800 630 093
Victoria
Legislative framework: Drugs and Poisons Regulation, Department of Human Services –
1300 364 545
24-hour clinical advisory service: Drug and Alcohol Clinical Advisory Service – 1800 812 804
Western Australia
Legislative framework: Pharmaceutical Services Branch, Department of Health – 08 9222 6883
24-hour clinical advisory service: Clinical Advisory Service – 08 9442 5042