How do I add a medicine?
You can add medicines in three ways.
- Scan the barcode on the medicine’s packaging to auto-fill the medicine details.
- Search for the medicine from our comprehensive database of Australian medicines.
- Manually add the medicine.
Why does my medicines search not show any results?
You will need to add a minimum of 4 letters of either the medicine's 'brand' or 'active ingredient' name into the search field, before the app can search for the medicine.
If this search does not yield any appropriate results, tap on the (+) symbol below the search field to add the medicine manually.
Why did my barcode scan fail?
Although the majority of medicine barcodes are supported by MedicineWise, there are some over-the-counter and complementary medicines, which cannot be scanned into the app. We are continually enhancing our app to ensure that more of these medicines are scannable.
If your medicine cannot be scanned, you can search for it using our medicines database.
How do I edit a medicine?
Once you have added a medicine to the app, you will not be able to edit it. Delete the medicine first and then re-add it to your medicines list.
How do I delete a medicine?
- Enter the 'Medicines' module.
- Swipe to the left over the medicine.
- Tap the 'Remove' option.
- Select 'delete' to remove the medicine permanently, or 'stopped taking' to move the medicine to a 'stopped taking' list.
To retrieve this 'stopped taking' list, go to the 'Medicines' screen, tap on the menu button located in the top right-hand corner, and tap the 'Show Stopped Medicines' option.
Why is my medicines database taking a long time to update?
The app's medicines database is periodically updated so you have the most up-to-date medicines information.
If you receive a message that the medicines database is updating, you will need to wait for it to complete, or you will not be able to access your medicines list.
Please note that it can take 10–15 minutes for the update to complete on some older devices. If this happens, you may wish to minimise the app to keep it running in the background until the update is completed.
Why can’t I see a Consumer Medicines Information (CMI) for my medicine?
The majority of medicines in MedicineWise will have a Consumer Medicines Information (CMI), however a few medicines will have a missing CMI as it cannot be displayed within the app.
If your CMI is missing in the app, please visit our online MedicineFinder to view your CMI from our website.