Updating your MedicineWise app

The latest update to the MedicineWise app will help keep your data safe. If you are having any technical trouble updating the app, this troubleshooting guide is for you.

What is the MedicineWise app? 

If you manage medicines and health information for you or someone you care for, then the free MedicineWise app can help. With this app you can easily keep track of medicines and access important health info anytime and anywhere.

 

New update to keep your data safe

The latest release of the MedicineWise app includes an important security update so that we can continue to keep your data safe from cyber-attacks or malicious data breaches. 

Security updates are being enforced globally across the health industry to keep personal data safe over the internet. 

 

It’s important to update now

From Wednesday 26 June, the MedicineWise app will not work unless you upgrade to the latest version.  

You can update the MedicineWise app in Google Play (for Android devices) or the App Store (for Apple devices). 

 

Updating to the latest version of MedicineWise app

To help you update your app on your device, we have put together a step-by-step guide.

Please download the PDF instructions for your operating system here:

Instructions for Android users

Date published : 25 June 2019

Download PDF

Instructions for iOS users

Date published : 25 June 2019

Download PDF
 

Further troubleshooting

What if I cannot update the app before 26 June?

If you are unable to update the MedicineWise app on time, we advise you to email your list of medicines and activity log to yourself. You should do this before Wednesday 26 June, so you still have access to your information until you get a chance to update your app.

Instructions on how to do this are available here.

I can’t login or reset my password.

A short outage on 25 June meant some users weren’t able to login to the app or reset their password. This is now resolved, so please try again.

I can find the app in the Store, but it isn’t prompting me to update it.

Try searching in the App store or Google Play for ‘MedicineWise 3.2.3’.

If the store only gives you the ‘Open’ option, check the version history to see if it states ‘Last update 24 June 2019’. If so, you are already using the latest version of the app.

Further questions or concerns?

If you have any queries or need assistance with this update, please contact customer support by emailing medicinewiseapp@nps.org.au or calling us on 02 8217 8700 (9am-5pm AEST, Monday to Friday).

How we can best support your use of the MedicineWise app

NPS MedicineWise is committed to delivering quality apps that meet a high standard of security. We are also committed to giving you the best possible support for all platforms.

As new app versions become available it gets more difficult to keep older versions secure. As a result, it’s important that you regularly update the MedicineWise app so that we can continue to protect your information.

We may not be able to support old Android operating systems that are no longer widely used. If you would like further information, please email us at medicinewiseapp@nps.org.au.